Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Cost

Shipping fees are calculated automatically at checkout based on the weight, dimensions, shipping address, and selected carrier. We may offer free shipping for orders over a certain amount, as displayed on our website.

3. Estimated Delivery Time

  • Domestic shipping: 3–7 business days after fulfillment
  • International shipping: 7–21 business days after fulfillment

    Delivery times are estimates and may be delayed due to carrier issues, weather, customs, or holidays.

4. International Shipping & Customs

For international orders, customers are responsible for all import duties, taxes, customs fees, and clearance procedures required by the destination country. We do not mark packages as gifts or underreport product value.

5. Shipping Address

Customers must provide a complete and accurate shipping address. We are not responsible for delays, failed delivery, or extra fees caused by incorrect or incomplete addresses.

6. Lost or Damaged Packages

  • For damaged items: Please contact us within 48 hours of delivery with clear photos of the damaged package and items. We will arrange reshipment or refund after verification.
  • For lost packages: Please contact us if your order has not arrived within 15 business days (domestic) or 30 business days (international). We will assist with carrier investigation and provide a solution once confirmed.

7. Undeliverable & Returned Shipments

If a package is returned to us due to undeliverable address, refusal, or non‑collection, the actual return shipping cost will be deducted from any eligible refund. Original shipping fees are non‑refundable.

8. Policy Changes

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately when posted on this page.